Privacy Policy


You are an owner of this Credit Union, and maintaining your trust and confidence is a high priority. That’s why we want you to know how we protect your privacy when we collect and use information about you.

We wish to provide you with competitive products and services to meet your financial needs. To do so, we enter into agreements with other companies that provide either services to us or financial products for your consideration. Thus, we may disclose to these companies nonpublic information about you.

Our Security Measures:

To protect your privacy, we only work with companies that agree to maintain strong confidentiality protections and limit the use of the information we provide.

We restrict access to your information to those employees and independent contractors who need to know that information to provide products or services to you.

We maintain physical, electronic and procedural safeguards that comply with Federal regulations and industry standards to guard your personal information.

Information We Collect:

The nonpublic information about you that we collect and may disclose (such as your name, address, social security number, assets, income, etc.,) come from: Membership forms, loan applications, other forms; your transactions with us; information from a consumer reporting agency; or from employers or other financial institutions (such as when we verify information you’ve provided on an application or other form.)

Sharing Your Information:

– We may disclose nonpublic personal information about you to non-affiliated third parties as permitted or required by law.

– These disclosures typically include information to process transactions on your behalf, conduct the operations of our Credit Union, and/or follow your instructions as you authorize.

We do not collect personal identifying information about visitors to our Website. Our servers do collect standard non-identifying information about visits to the site, such as date/time visited, IP address, city, state, country. This information is used to compile standard statistics on site use. Note: Since we cannot control information on other Internet sites, we are not responsible for the content of sites linked from our Website.

Should you end your membership with our Credit Union, we will not share information we have collected about you, except as required by law.

You Can Opt-Out:

 If you prefer that we do not disclose nonpublic information about you to non-affiliated third parties, you may opt out of those disclosures (other than disclosures permitted by law.)

Non-member Joint Account holders, co-borrowers and guarantors may choose to opt out. (Should a Joint Account holder exercise this right, it will apply to everyone listed on that same account.) – If you do wish to opt out of our disclosures to nonfinancial companies (such as direct marketers sending material, at our request, to educate you about our services) please mail your request to us. Clearly print your name, address and your Credit Union Member Number. You must state that you do not wish to have your name and address disclosed to our mailing services.

Notify us via U.S. Postal Service to Diablo Valley Federal Credit Union, 1051 A Detroit Avenue, Concord, CA 94518.

Questions about our Privacy Practices? Please call us at (925)771-5600, or toll free at 1 800 375-6077 – we’re here to serve you.

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